University at Buffalo - The State University of New York
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IT Customer Service (ITCS)

IT Customer Service (ITCS) encompasses classroom video conferencing, course capture, UBIT Help Center, UB Tech Squad, ITCS Field Services and Public Sites.

IT Customer Service Functions

Campus Operator

Telephone operators that answer questions about the University at Buffalo or direct people to the business office, staff or faculty on campus. Available 24/7.

UBIT Help Centers

IT Customer Service provides personal assistance to those that use UBIT services on North and South Campus.

UBIT Help Center Online (Remedyforce)

IT service management tool suite that provides a way to manage customer problems and requests for service.

Public Computing

UB-provided computers located in central computing sites or cybraries.

Printing at UB

UB students, faculty and staff receive a number of complementary printed pages every semester, as well as the ability to send documents from a PC,  Mac or Unix computer to selected campus printers.

Video Capture + Streaming

Faculty and staff can request classroom and event recordings, and can upload, manage and share video files using the university's server. Students may view files.

End User Device Support

Support of UB staff in administrative and business offices on campus with their computing devices, laptops, desktops, mobile devices, printers, etc.

UB Tech Squad

UB Tech Squad's skilled and knowledgeable student employees will come to any on-campus location, including residence halls and on-campus apartments, at scheduled times to provide IT support for any personal device.

Classroom Technology Support

Provides on-site technical assistance using installed and BYOD equipment in classrooms supported by the VPCIO's area.