IT Faces & Voices

Laura Yates

Laura Yates, Project Management Specialist, IT Communication and Engagement

A Practical Problem Solver

“I hate when problems come back; you need to get to the root cause.”
Laura Yates, Project Management Specialist
IT Communication and Engagement

Laura works for UB’s IT Communication and Engagement unit within CIT. Laura helped create the CIO-Appraisal application in use throughout CIT that simplifies the annual employee review process. She also maintains Clarity, the project management software that helps CIT determine how long a project will take, and how many people will be required to complete it.

Similar to all IT Policy and Communication team members, Laura handles UBIT Alerts and comments on a rotating basis, contributes as a team member on projects and creates webpages, documents and training materials.

“In addition to ongoing application maintenance, I work with staff from the different CIT departments, sometimes including the software vendor,” Laura stated. “I’ve found that careful coordination, thoroughly communicating the next steps, and keeping a record is most beneficial to all involved. I hate when problems come back; you need to get to the root cause.”

While a student at Buffalo State College, Laura worked part-time at the school’s library, creating a computer-based card catalog system for their Archives and Special Collections.

After college, Laura took a job with a consulting firm. The firm’s clients included several UB departments, including Animal Facilities and Health Services. When she saw a job opening at UB, she jumped on it. “I’ve always been attracted to the academic setting,” Laura said. “I like working with students; they always have a new perspective and know what devices and technologies are most used. This knowledge makes our student assistants important contributors to our work environment.”

Laura enjoys being part of a team and being a catalyst. “I enjoy working with different people from various disciplines, utilizing everyone’s different skills and resolving a problem,” Laura added. “I truly believe two heads are better than one.”

Away from UB, Laura is often on the go. “I have a two-year-old grandson who always keeps me busy,” she said. “I enjoy walking, especially with my dog, cooking, and painting.”