Reaching Others University at Buffalo - The State University of New York
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Public Site Supervisor

Public site supervisors are Student Assistants (SA) who supervise public site consultants and support the Public Site operations. These duties are outlined below. However, at any time, pubsite supervisors may be required to perform the duties of an ordinary public site consultant.

Supervisors model professional behavior and are mentors to consultants. They are self-motivated individuals who take the intiative. Supervisors generally should be available outside of normal academic responsibilities from 7:45am-12:00am weekdays, 8:45am-10:45pm Saturdays, and 11:45am-12:00am on Sundays up to 20 hours/week.

Supervisor Duties

Primarily, all Public Sites supervisors will work to monitor and facilitate the minute-to-minute operation of the public sites. Duties include:

  • Ensure that all pubsite locations are staffed according to the published schedules, filling in as necessary
  • Handle customer service issues that are escalated to the supervisor on duty
  • Perform troubleshooting on printer and desktop hardware
  • Create and maintain internal procedural documentation
  • Report any problems with the facilities or equipment through proper channels in a timely fashion
  • Acknowledge, monitor and approve consultant shift exchanges
  • Answer the supervisors office phone and cell phone as well as monitor email on pubsite mailing lists
  • Assign disciplinary points to consultants in a timely manner
  • Report any problems to managers in a timely manner
  • Assist managers, consultants, and other pubsite team members with troubleshooting problems and delivering services
  • Assist managers in hiring and training of new consultants
  • Regularly perform and record supervisor site walks and check that consultant site walks are being done
  • On occasion, supervisors may work on cleaning sites, as well as the moving and/or delivery of supplies or equipment. Additionally, supervisors may be asked to modify data, or perform maintenance on equipment
  • Some supervisors may also assist in the creation of the consultant schedule

Minimum Qualifications

  • Must be a registered student at UB
  • Must NOT hold a teaching assistant (TA) or graduate assistant (GA) position
  • Must have a valid U.S. driver's license
  • Must be able to lift up to 50 pounds

Preferred Qualifications

  • Possesses advanced desktop and printer troubleshooting skills
  • Demonstrates highly effective communication and interpersonal skills
  • Possesses customer service experience and skills


  • You must be able to start work immediately, and have at least two semesters left, Spring 2016 and Fall 2016.
  • Must be able to work the majority of Summer 2016.
  • This is *NOT* a graduate assistantship and you may not hold a GA position at the same time.
  • The pay rate is $11 per hour.

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