Felicia Heinz, Client Technologies Technician, Enterprise
Where did you start your professional
I started my professional career here at the University at
What brought you to UB?
I took a CSEA exam and got a job here at UB.
What are your current duties?
My current duties as an IT professional is computer desktop support
and some server work.
How do you help protect UB students, faculty and staff from
identity theft, viruses, and other computing risks?
Currently we protect staff computers by using Symantec Endpoint
Protection and make sure that their computers are patched.
What is rewarding about your job?
I love interacting with people and meeting new people every
How has your job allowed you grow as a professional and/or as
It has allowed me grow by learning how to be more proficient in
troubleshooting computer problems and also allowed me to develop
stronger customer service skills. It also has allowed me to
grow working with other IT professionals in a team environment. At
home, there is no networking problem my daughters run into that I
What do you hope for your future here at
To develop, learn and keep up with computer technology.