Disenrollment Policy

The University at Buffalo Child Care Center is committed to providing exceptional child care for student and employee families of University at Buffalo, The State University of New York, New York State employees, and families in surrounding communities. We seek to provide programs designed to foster opportunities for the development of social and emotional skills, gross and fine motor skills, and perceptual and cognitive readiness. We acknowledge each child as an individual who possesses a unique learning style and a way of responding to the world around them. Given the diversity of the families and communities that we serve, it is a priority that we recognize and appreciate the characteristics and behaviors that each child and family brings to our center.

The University at Buffalo Child Care Center strives to create a partnership with our families as a basis for their children’s success within our center. Because UBCCC’s child-centered/family approach seeks to accommodate a wide range of individual differences, it is only on rare occasions that a child’s/family’s behavior may warrant the need to find a more suitable setting for their child.

Working Towards a Positive Solution

The decision to disenroll a child from The University at Buffalo Child Care Center is a difficult one for both the Center and the family. In all cases, UBCCC’s goal is to act thoughtfully and thoroughly to communicate, address and resolve concerns relating to the children in our care. Center staff will attempt to work with a family to take constructive steps to finding a solution that resolves the problem(s), before a disenrollment occurs.

When a child’s teacher or an administrator has concerns about a child’s behavior or other circumstances, he or she will document such concerns as soon as they arise. The Center will inform and involve the child’s parent/guardian by notes, phone calls, and meetings, as necessary, to establish a collaborative environment.

If the child’s behavior is problematic, a review of that behavior using the child’s developmental profile and assessment tools will aid in understanding the behavior in its appropriate context. This review includes input from a number of teachers and administrators, so that checks and balances are used to analyze the problem.

As the Center develops strategies to address a child’s particular problem, a variety of options should be considered, including:

  • changes to the physical environment
  • the daily structure of activities
  • consistency
  • transition times
  • redirection

Similarly, teachers’ expectations, home interactions, and intervention techniques should be evaluated and changed to adapt to the particular circumstances. Whenever possible and appropriate, efforts will be made to help a family understand how they can support the plan at home or encourage a resolution by adjusting their interactions or expectations for a child. Literature and other support resources regarding methods of improving behavior will be provided to the family, if available.

Lines of communication with parents will be established, and parent conferences will be conducted to review the problematic behaviors, the strategies implemented to resolve them (and their relative success) and the possibility of disenrollment if the behaviors are not resolved. It is the Center’s ultimate goal to provide the parents sufficient time to take the necessary corrective action to allow the child to remain at the Center and to provide them with sufficient notice of the potential for disenrollment, so they can secure alternative care.

When appropriate, we may suggest an evaluation by a professional consultant to come in and observe the child in the environment. In some cases, it may be appropriate for the child to be assessed by the local school district child study team.

Ultimately, Center personnel may attempt a number of approaches before making the final decision to disenroll a child from the center.

Causes of Actions for Disenrollment

The following, while not exhaustive, are some reasons why we would have to take such action:

Child’s Actions:

  • Child is unable to adjust to the program after a reasonable amount of time
  • Ongoing physical or verbal abuse to staff or other children
  • Ongoing uncontrollable tantrums/angry outbursts
  • Excessive biting

Parental Actions:

  • A parent/guardian fails to abide by Center policies or requirements enforced by the NYS Office of Children and Family Services.
  • Non-payment of tuition.
  • A parent/guardian demands special services that are not provided to other children and cannot reasonably be delivered by the program. This includes requests that depart from the philosophy of The University at Buffalo Child Care Center.

Immediate Causes for Disenrollment:

  • A parent/guardian is physically or verbally abusive or intimidating to Center staff, children, or anyone else at the Center.
  • Potentially dangerous behavior by a parent or child.

Disenrollment Process

If the behavior has not resolved after all appropriate remedial actions have been exhausted, a conference will be held with the child’s parent/guardian to communicate the Center’s decision to disenroll. A follow-up letter will be provided which will include the reasons for the disenrollment and a 2 week notice, unless there is an immediate cause to disenroll.


*effective March 28, 2016