The Student Systems Transformation Executive Steering Committee
and Project Team have worked with the UB community to develop
Guiding Principles that will serve as the foundation of our student
system selection and implementation.
The purposes of these Guiding Principles are to:
Provide direction and guidance for
transforming UB's student services environment;
Provide statements of preferred approach,
practice or agreement;
Clearly define the fundamental ways that
UB will change the way it delivers student services; and
Establish a standard of personal and
organizational behavior that aligns with and supports the goals of
The Student Systems Transformation
Guiding Principles are:
Students, faculty and staff should have
easy, well supported ELECTRONIC ACCESS to the data and information
necessary to perform and manage their university functions, thereby
eliminating the need to create shadow systems.
For EVERY student-related process, we
will: Identify the customers of the process; Work with them to
determine their real needs; and Strive to provide them with
outstanding CUSTOMER SERVICE.
We will treat information as a strategic
asset that is: COMMONLY DEFINED; electronically CAPTURED ONCE at
its point of origin; and appropriately SHARED across the entire
We will become an institution that makes
"DATA BASED" decisions through the use of "easy to use" management
reporting processes and technologies.
We will collaboratively develop COMMON
student processes and data across the entire institution, while
still supporting the truly unique and compelling needs of our
CUSTOMIZATIONS to the new student system
will be kept to an ABSOLUTE MINIMUM. Any request for a
customization will be subject to a thorough business case review to
justify its necessity. [Click
here for more information about customizations.] (142 KB)
We will maximize our use of new student
system SELF-SERVICE functionality.
We will establish DECISION DUE DATES to
keep our projects on time and on budget. If these due dates are not
met, the delayed decision will immediately be escalated and made by
the appropriate decision maker - the project will then move
We will work as a "SILO-FREE" TEAM to
solve the problems of our students, faculty, staff and
We will create CUSTOMER PARTICIPATION
OPPORTUNITIES and TWO-WAY COMMUNICATIONS channels to ensure that
our project choices meet REAL user needs.
FULL PARTICIPATION is expected -
non-responsiveness or non-engagement implies agreement.
All new INFORMATION TECHNOLOGY PURCHASES
related to student information and student systems must be reviewed
and approved by the University CIO. [Click
here for process information.] (208 KB)