We Have Listened
We have created one organization that will provide superior service to customers while ensuring compliance and proper stewardship of the institution.
Our operating principles are:
- Better serve our faculty
- Create a collaborative team based on organization
- “I don’t know” is not an acceptable answer to customer questions
- Protect interest and integrity of the University
- Ensure proper controls are in place
- Create a career path based upon knowledge and accomplishment
- Realize functional efficiencies to increase customer service turnaround time
Areas of Improvement
- Better service
- More timely service
- Protect institution and manage risk
- Integrate Pre/Post/Fiscal services
- Clear roles and responsibilities
- Clear accountability
- Communicate clearly and consistently
- Create a collaborative team based working environment