Optimize IT Management
Implement an enterprise-wide security strategy:
- Develop a security program
- Improve data security and data backup
- Implement a security infrastructure
- Develop a campus-wide IT service continuity plan &insure appropriate facilities to support the plan
Manage the IT service portfolio and implement an assessment process:
- Develop a carefully articulated service portfolio for all IT services at UB which includes deliverables, attributes, service levels, costs and component details.
- Develop a service costing model
- Offer a base level of services consistently across the campus the help create capacity
- Establish an IT-wide service assessment process based on Service Level Agreements, specific metrics, balanced scorecards &customer input/surveys
- Adopt an ITIL-based service management model where appropriate
- Create an institutional software licensing process that optimally meets the needs of faculty, staff (including IT staff) &students
- Define &implement an open, enterprise-wide technology architecture
Create a hybrid model for providing seamless user support:
- Build partnerships, shared knowledge and a set of clearly defined services and associated metrics
- Revise the current Help Desk model to make it more effective
- Leverage central and distributed IT resources to provide high-quality, seamless support
- Build a strong user support infrastructure
- Provide training for faculty, staff and students to acquire IT skills
Build a Human Resources portfolio for IT staff:
- Create an IT professional training program
- Create a consistent IT staff position description system, compensation system, career path and promotional plan
Last updated: March 14, 2006 2:52 pm EST