University at Buffalo - The State University of New York

Customer Best Practices

• We are examining how to make effective decisions about IT that are beneficial (to units and the campus as a whole)
• We are thinking about the roles of appropriate standards
• We are thinking about how we can communicate as a single IT entity
• We are examining how we can develop meaningful service level agreements that give customers confidence
• We are thinking about how to increase the responsiveness in an environment of exponential technology changes