University at Buffalo - The State University of New York

Deliverables

The project deliverables are as follows:

• high-level analysis of the existing HR services delivery model
• overarching documented set of goals for transforming the delivery of HR services supported by specific strategies for attaining those goals
• documented organizational structure complete with staffing levels and reporting relationships
• documented description of roles and responsibilities
• documented set of process diagrams illustrating new or enhanced processes, services or programs
• documented description of technology or system enhancements
• documented strategy required for next steps in HR transformation.

Deliverables — Phase 1

Internal Assessment

Goal - Understanding where we are today

• current roles and responsibilities
• identify stakeholders, customers, service providers
• understand handoff’s, dependencies, etc.
• current processes
• rationale
• process drivers (compliance, regulatory, other)
• current systems
• shadow systems
• current metrics
• turnaround times
• measures of success
• qualitative assessment of current services
• identification of issues, challenges and barriers

Outcome — clearly articulated problem statement

Deliverables — Phase 1

External Assessment

Goal — Understanding today’s external environment

• leading practices and providers
• where are the best examples of human resources
• within other universities
• within industry
• from whom can we learn

Outcome — clearly articulated opportunities statement

Deliverables — Phase 2

Designing a New Model

Strategy

• Create a set of recommended goals and strategic objectives for human resources at UB

Processes

• Create on-going processes for delivering HR services
• Establish a process for measuring and monitoring performance of HR services

Technology

• Identify any technology needed to support the delivery of human resource services

Organizational structures

• Develop organizational relationships / reporting structures

Deliverables

• Recommendation for a new HR service delivery model (Alignment of People, Process, Strategy, Technology)

Deliverables — Phase 3

Refining the Recommendations

Test the recommendations with various internal stakeholders and customers

• Solicit feedback
• Modify as necessary

Create an implementation strategy and timeline

• Required activities
• Dependencies
• Investments
• Communication