OpEx Info Series: Problem Solving

Many business processes are struggling to keep up with the current COVID-19 pandemic. What can your business do to help mitigate the issues and streamline your processes, setting yourself up to emerge stronger after the crisis?

Join us for a free information session to learn how to use problem solving to narrow your focus on a single key issue and clearly communicate it to your organization. It’s never too late to begin improving your processes to deliver value to your customers.

We will discuss how writing a problem and goal statement can standardize your approach to problem solving, allowing you to provide targeted help and remove distractions in your organization during these trying times. We will also briefly touch on the A3 problem-solving tool.

Intended Audience

Anyone from any industry interested in problem solving, from shop floor employees to executives

Credential opportunities

  • Continuing Education Units (CEUs): UB TCIE grants 0.1 CEUs upon full attendance and participation of this info session for a fee of $25. 

Info Series Schedule

10 a.m. 

April 15, 2020

Online webinar

Instructor Bio: Peter Baumgartner, CSSMBB

As UB TCIE’s Operational Excellence Director, Peter is a resident expert in the Lean Six Sigma methodology and tools who has delivered substantial, validated hard and soft savings across a variety of projects in finance, medical devices, insurance, food services, building materials, publishing, and other service-related industries, as well as manufacturing. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. With an M.S. in statistics, Peter has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.

COURSE CLOSED!

Another session may be scheduled if there is enough demand. Contact Gary Simon at ggsimon@buffalo.edu if interested.