This course is designed to improve the problem-solving skills of all employee levels in any organization, providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The root cause analysis will focus specifically on the art of using the 5-why technique.
Range of positions at any type of organization, from shop floor employees to executives
Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why
“The only thing worse than training your employees and having them leave is not training them and having them stay.”
— Henry Ford, founder, Ford Motor Company