Customer Service

The Customer Service Program will provide unemployed or underemployed, individuals with the skills necessary to obtain a job in entry level customer service positions such as telephone call centers, customer support, help desks, receptionists, front desk clerks, collections, and other backroom positions. The Customer Service program will address various topics related to customer relations: Basic Customer Service Skills (core principles), Interpersonal Skills, Organizational Communication, and Computer Skills.

The program will help students to understand the underlying benefits and skills needed to establish team and customer relationships. The program will help students identify and avoid communication breakdowns by incorporating the skills learned from the Job Readiness To Career Success skills such as critical thinking, problem solving, situational judgment, and being able to communicate effectively in the global community.

2019 Classes Start Soon

Apply now.

Course Schedule

Days & Times

Classes:
TBD
4:30 PM - 8:30 PM

 

Program Length

3 Weeks 

Total hours = 36

Start / End Dates

Fall-Winter

Start: October 2019
End:  December 2019

Spring-Summer

Start: March 2020
End:  April 2020 

 

Earn Your Certificate

Upon successful completion, students receive a Certificate of Completion from the State University of New York.

Program Outline and Courses

Name Description Hours

CUST 1010
Customer Service Core

This course provides instruction on various topics related to customer relations: basic customer service skills, interpersonal skills, organizational communication, and computer skills. The program familiarizes the learner with the underlying benefits and skills needed to establish team and customer relationships. This program explores how to avoid communication breakdowns by involving students in problem solving, and being able to communicate effectively in the global community.  00
ENGL 1400
Interpersonal Communications
Interpersonal Communications is a specialized course designed to focus on communications within the areas of personal life, family life, community, and workplace. The role of communication as a customer service representative is key to establishing and maintaining appropriate interpersonal relationships in customer service jobs. Communication skills and core skills in decision making, problem solving, critical and creative thinking, technology, and workplace readiness practiced in this course will empower students to function effectively. 00
CALS 1420
Job Readiness To Career Success
The Job Readiness To Career Success (Equipped for the Future Standards, or EFF) course addresses soft skills necessary for students to have in order to succeed in entry-level positions. Front line supervisors from businesses and educators across the country have been instrumental in the development of this profile. The EFF Work Readiness outline addresses four categories of essential skills: communication, interpersonal, decision-making, and lifelong learning skills. 00
Introduction To College Topics in the course include learning styles; learning and study strategies; time management, goal setting, note taking, test taking strategies; overcoming test anxiety, understanding the college and financial aid application process, and other issues that focus on enabling students to become better achievers. The Introduction to College Workshop is a one-hour lesson designed to introduce students to higher education and its benefits. Topics in the workshop include setting college/career goals, college vocabulary, and completing the college and financial aid applications. This workshop is mandatory for all incoming students. 00

Dress & Appearance

As a Customer Service student, you will be expected to adhere to accepted standards of appearance in class. Students are expected to dress appropriately for a school environment. 

Student Expenses

This program is tuition free. Students are expected to have notebooks and appropriate writing tools for class instruction.  

Attendance

Daily attendance is mandatory. 100% is expected. You are expected to maintain attendance as if you were in an employment situation.

Admissions Eligibilty

You must:

  • Be a New York State resident.
  • Be an adult who is at least 17 years of age or older. If you are 17, you are required to show proof such as a high school diploma or equivalency.
  • NOT hold any academic degrees -- associate's, bachelor's, master's, etc. -- or more than 33 college credits. 
  • Have a limited household income and meet income guidelines (Add link)
  • Be a U.S. citizen, permanent resident, or refugee. You must provide a green card or I-94 document if you are not a U.S. citizen.
  • Attend STAR Orientation and meet the TABE placement test scores of 7.0 reading/6.5 math and obtain typing test scores of 25wpm 5 errors or less.  Upon successful completion of STAR, you will be asked to provide a resume and 2 letters of recommendation (personal and professional).

Admissions Process

  1. Complete an application online at our website: buffalo.edu/eoc
  2. Bring in the required documents listed on the "How to Enroll in UBEOC" sheet.
  3. Register and attend orientation.