Patient Services Technician (PST)

The Patient Service Technician Specialist Program provides a quality education to the unemployed and underemployed student with a focus on specimen collection within a laboratory environment. The program competencies will consist of: specimen receiving, processing, labeling, distribution, data entry, patient verification, insurance billing, and patient vital sign (pulse, blood pressure, and respiration) and phlebotomy training.

2020 Classes Start Soon

> Apply now.
PST only accepts the first 40 qualified students.

Course Schedule

Days & Times

Monday-Thursday
Classes:
4:30 PM-9:00 PM

Program Length

20 Weeks

Start / End Dates

FALL-SPRING

Start: August 24, 2020
End:  May 4, 2021

Earn Your Certification

Upon successful completion, students receive a Certificate of Completion from the State University of New York.

Certifications:

Patient Service Technician Specialist 
National Health Career Association:
www.nhanow.com

Customer Service Certification:
www.nhanow.com

National Work Readiness Credentialing
www.workreadiness.com

Cardiopulmonary Resuscitation
emsassociates.com

Program Outline and Courses

Name Description Hours
MADM 2000 Patient Service Technician Specialist   135
CUST 1010 Customer Service The program provides instruction on various topics related to customer service relations: basic customer service skills, interpersonal skills, organizational communication and computer skills. 15
MADM 1100 Introduction to Healthcare This course introduces common issues, procedures, policies, and the various healthcare professions. Students will also utilize the ATTAIN lab software program on Intro to Healthcare to reinforce classroom instruction. 7.5
ENGL 1400 Introduction to Communication This course introduces fundamental principles, practices, and common issues in healthcare professions and establishes policies and procedures regarding effective communication and listening skills. In addition to the essential skills, students will explore various delivery communication styles and methods. Students will also utilize the ATTAIN lab software program on Intro to Communication to reinforce classroom instruction. 7.5
Professional Development In this course, the student will enhance and/or develop the soft skills required to be successfull within a healthcare setting. 15
INFO 1100 Computer Fundamentals This course is designed to prepare students for success in a modern world full of computers — not only the traditional computers such as desktop and notebook PCs, but also computers that you interact with in other places too, like your bank ATM's or employers' computerized cash register. In this course, students will learn about the technologies that drive our computerized society, including the internet and local area networks (LANs). This course will help the student become a digitally literate person — that is, someone who understands how computer technology fits into our modern society — and know how to navigate a variety of computing environments. 30
MSP 1000 Medical Skills Preparation The Medical Skills Preparation lab is design to provide the students with information regarding healthcare expectations. The topics within this program will include drug and alcohol testing, criminal background checks, healthcare professions, customer service requirements, building rapports with others, how to handle difficult on the job situations, critical thinking techniques, and conflict solutions. Software available in the ATTAIN lab for the Medical Skills Preparation course. 4
CPR 1000 Cardiopulmonary Resuscitation This course is designed to provide the student with basic life support techniques that can be utilized in an emergency situation. 4
TSPR 1100 Exam Review Review of course work from the past 15 weeks which will also encompass scenarios and practice test taking to help build up speed and accuracy of student knowledge before taking national certification exam. 10
Job Readiness to Career Success Job Readiness to Career Success focuses on "real world" workplace scenarios that employers have identified as the soft skills needed for entry-level jobs. This course actively engages students through role playing, group activities, and discussions. Upon completing the course, a Soft Skills Certification Exam will be administered. 4
MADM 1100 Professional Development In this course, the student will enhance and/or develop the soft skills required to be successfull within a healthcare setting 15

Dress & Appearance

As a healthcare professional, you will be expected to adhere to accepted standards of appearance and hygiene in class.
Uniform scrubs and comfortable sneakers are required. Facial piercings must be removed, nails must be kept short (fake nails and polish are prohibited).

Student Expenses

Estimated Fees:
Blood pressure cuff and stethoscope kit - $44
2 pair of scrubs (purple) - $88                    
1 pair white lab coat - $35
1 pair white or black clinical shoes or sneakers - $62
1 watch with a second hand - $36
1 earphones/headset - $10
1 3-ring binder - $6
1 flash (thumb) drive - $5

Required Medical Assessments and Immunization Records

Immunization Records:
Students are required to provide an up-to-date Health Physical Examination form which includes an Annual Influenza and PPD screening, Tetanus vaccine (within th elast 10 years), Meningogoccal vaccine, Varicella immunization, Visual Acuity and the entire HEP B 1, 2 and 3 vaccination series.

Make appointments to obtain medical records during the summer in anticipation of admittance into the allied health program.

Students must be in good physical condition and able to perform low to high lift (11 - 20 lbs), carrying, pulling, pushing (11-20 lbs), frequent walking, climbing stairs, stooping, reaching and pulling & pushing carts.

Note: If you are not immune to the Hepatitis virus, this process will take up to 6 months to complete. Students must comply with the above requirements prior to externship placement.

Attendance

Daily attendance is mandatory. 100% is expected. You are expected to maintain attendance as if you were in an employment situation.

Admissions Eligibility

You must:

  • Be a New York State resident.
  • Be an adult who is at least 17 years of age or older. If you are 17, you are required to show proof such as a high school diploma or equivalency.
  • NOT hold any academic degrees -- associate's, bachelor's, master's, etc. -- or more than 33 college credits. 
  • Have a limited household income and meet income guidelines. 
    Click here for -> Eligibility Table - Economic Guidelines(431 KB)
  • Be a U.S. citizen, permanent resident, or refugee. You must provide a green card or I-94 document if you are not a U.S. citizen.
  • Attend STAR Orientation and meet the TABE placement test scores of 9.1 reading/8.0 math and obtain typing test scores of 25wpm 5 errors or less.  Upon successful completion of STAR, you will be asked to provide a resume and 2 letters of recommendation (personal and professional).

Admissions Process

  1. Complete an application online at our website: buffalo.edu/eoc
  2. Bring in the required documents listed on the "How to Enroll in UBEOC" sheet.
  3. Register and attend orientation.

Frequently Asked Questions (FAQ's)

Q: Why is Medical Skill Preparation Lab a prerequisite?
A: Medical skill prep lab will provide students with information regarding healthcare expectations (health physical requirements to include drug/alcohol testing, criminal background checks, healthcare professions, customer service requirements, and critical thinking and skills.

Q: Why is time and attendance important to this program?
A: Within healthcare, patients rely on the caregivers to provide good quality care. Therefore, in order to meet the needs of the population that we serve, punctuality is essential. The program is designed to build these skills.

Q: Why must I submit a completed health physical examination form to include immunizations?
A: Center for Disease Control requires that all healthcare professionals are immunized to prevent the spread and/or acquiring a communicable infection.

Q: What immunizations are required within healthcare?
A:  Annually: Influenza and PPD, Tetanus (within ten years), meningococcal vaccine, Varicella, visual acuity and the entire HEP B 1, 2 and 3 series must be completed. If you are not immune to the Hepatitis virus, this process will take up to 6 months to complete and students must comply with the above requirements in its entirety prior to externship.

Q: If I attend prerequisite classes during the summer, will I be required to enroll in similar courses during the first quarter?
A: Yes, the prerequisite classes may not be all inclusive of the required courses; therefore, the student should contact the faculty overseeing the programs.

Q: Why are computer courses essential?
A: Computer skills are essential within healthcare professions due to the evolution of electronic medical records and patients' documentation.

Q: How essential are the prerequisite courses (Introduction to Healthcare, Professional Development and Introduction to Effective Communication)
A: Due to the diversity population within healthcare, students must have a basic understanding of the core values of each aspect of the job requirements and/or performance.