Do returns help boost profits for the retail industry?

Published January 1, 2018

American Public Media's Marketplace interviewed Charles Lindsey, associate professor of marketing in the UB School of Management, for a story about returns for online holiday gifts. Lindsey said returns aren’t a gift for retailers. “[Retailers] send them to a distribution center, they may be purchased by liquidators...they may end up in a landfill.”

Read more: https://www.marketplace.org/2017/12/27/economy/re-gift-love-or-bad-shirt-might-wind-dump

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