Events Calendar

Customer Service Essentials

Location:
443 Kapoor Hall
Campus:
South Campus
Date:
7/18/17
Time:
9:00 a.m. - 4:00 p.m.
Cost:
Free - Registration is open to current faculty and staff only. Registration is REQUIRED.
Sponsor:
Organizational Development & Training (Work Life & Services)
Contact:
645-4459 (training@buffalo.edu)
Web site:
http://www.buffalo.edu/administrative-services/training/training-catalog/odt/customer-service-essentials.html
Explore the fundamental character principles and best practices that can be used to ensure customers always feel welcome, are treated with respect and have an exceptional service experience every time they interact with your department. This full-day class reviews specific customer service standards and provides strategies to utilize these standards effectively. Learn the five key elements for helping customers and review the seven steps to providing the best customer service. This class is intended to help you elevate your customer service skills and increase your confidence when interacting with customers. This class is offered at least once a quarter.