Secrets to Better Business Writing

Learn techniques that will grab your reader’s attention and improve your ability to create professional documents that are clear, concise and correct every time. 

This full-day class will teach you to use a structured writing model that keeps the reader in mind. You will learn techniques to ensure your message is read and understood. A special section will be devoted to email correspondence. This class is offered at least twice a year.

On this page:

Learning Outcomes

  • Draft a document using a writing model - every time you write
  • Write with the reader in mind, and grab their attention
  • Use appropriate spelling, punctuation and grammar
  • Improve your professional image through your writing
  • Ensure that your documents, reports and emails are clear, concise and effective

Intended Audience

UB faculty and staff





Class Schedule and Registration

Log in to UB EDGE to view class dates and register. (Don't have a UB EDGE account? Search for dates on the UB Calendar and email or call 716-645-4459 to register.)

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Contact for Questions

Kerry Lynch

Kerry Gangi

Program Coordinator & Communications Specialist

Organizational Development and Training

Phone: 716-645-4459


The University at Buffalo is committed to providing reasonable accommodations to individuals with any disabilities. If you require accommodations to participate in this session, please contact Organizational Development & Training (OD&T) at (716) 645-4459 or prior to attending the class. Please allow ample time for OD&T to work with the Office of Accessibility Resources to arrange accommodations.