Explore the fundamental character principles and best practices that can be used to ensure customers always feel welcome, are treated with respect and have an exceptional service experience every time they interact with your department.
This full-day class reviews specific customer service standards
and provides strategies to utilize these standards effectively.
Learn the five key elements for helping customers and review the
seven steps to providing the best customer service. This class is
intended to help you elevate your customer service skills and
increase your confidence when interacting with customers. This
class is offered at least once a quarter.
UB faculty and staff