Learn to effectively manage conflict and achieve win-win outcomes by utilizing strategies to foster positive relationships and create a positive work environment.
In this full-day class, the Thomas-Kilmann Conflict Mode Instrument is used to identify your dominant conflict management style. Strategies are reviewed to help you effectively manage conflict and reduce the negative impact it can have on you and your colleagues. The class also reveals how you can build positive relationships and create an environment that allows for the exchange of differing ideas where parties feel equally heard, respected, and unafraid to voice dissenting opinions. This class is offered at least once a quarter.
UB faculty and staff