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Faculty and staff can request refrigeration services for maintenance, replacement and repair of refrigeration and cooling systems on campus.

Routine Service Hours

Customer Service Office

Days Hours
Monday - Friday 7:30 a.m. - 4:30 p.m.

Reporting Problems


716-645-2025 for Customer Service




Call 716-645-2025 for Customer Service  

Billable and Nonbillable Services

Repairing or recharging departmental equipment (freezers, refrigerators and ice machines)
Maintaining chilled water compressors
  Maintaining cooling towers
  Maintaining Leibert units
  Maintaining air dryers and de-aerators
  Maintaining heat pumps
  Maintaining wall, ceiling and floor air conditioning units

Air Conditioning Services

Central Air Window Units

Repairs must be made through Utilities Operations

For existing units:


To request a replacement unit, submit a quote.


Repairs are not made by Facilities. Contact Customer Service for a list of vendors.


For new units:


To request a new unit, submit a Renovation Request form.


Facilities must approve the unit prior to purchase and installation.

Requesting Service

Need a Price Quote First?

If you want to receive a price quote before your work is scheduled, check Yes on the Work Order Form. Work will be scheduled without a price quote if you choose No.

Request Service

  • Call Customer Service at 716-645-2025 OR
  • Log in and submit a Work Order Request

Contact an Expert

Customer Service

University Facilities

120 John Beane Center

Phone: 716-645-2025; Fax: 716-645-5965


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