University Mediation Service Transitions to Employee Assistance Program (EAP)

Published March 18, 2015

The University at Buffalo’s Mediation Service is now operating under the auspices of the university’s Employee Assistance Program (EAP).  

“If you are facing conflict at work, we urge you to contact our office to see if mediation services are appropriate for your situation.”
Deborah A. Hard, Employee Assistance Program Director

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The service, initiated at UB in 2010 by the talented staff at the Office of  Equity, Diversity and Inclusion (EDI), works with individuals in conflict to resolve their problems in a productive, neutral and confidential setting.

The university Mediation Service is available free of charge to any member of the university community involved in a workplace conflict. “We know that workplace conflicts can cause those involved, as well as witnesses to it, a great deal of tension and stress,” said Deborah A. Hard, EAP Director. “Left unresolved, these conflicts will get worse, stress and tension will get worse, morale and overall office climate will be damaged. If you are facing conflict at work, we urge you to contact our office to see if mediation services are appropriate for your situation.” 

Mediations are conducted by UB EAP staff who are certified mediators. Contacts with the service are confidential and all efforts are made to bring the conflicts to mediation quickly. Upon request, EAP will also conduct conflict resolution workshops for university departments.

Come to the workshop Mediation, Conflict Resolution and Peace  on April 15 and learn about EAP's newly expanded mediation and conflict resolution model. A mediation expert will describe conflict development and the problems that unresolved conflict can cause. 

For additional information about the University Mediation Service and to schedule a mediation or departmental workshop, call (716) 645-4461.