Get Help Using the Travel and Expense System

Best practice.

Published December 11, 2018

Get answers to your travel and expense reimbursement system (Concur) questions in a way that’s convenient for you.

Get System Help and Support

There are a number of different ways to get help when using the travel and expense system.

Tip Sheets and Videos

Review tip sheets and videos for instructions to use the system. Common questions include:

Customer Support

The travel and expense system support team is here to help resolve your questions or concerns. Since the system was implemented on May 1, 2018, the support team has responded to over 3,000 customer requests for assistance.



Call 716-645-4500 and press 2 for the travel and expense reimbursement system.


Click the live chat button on the travel and expense reimbursement system and travel and expense system tip sheets and videos web pages to connect with a member of our Customer Support team.

In Person

Register to attend a lab session for hands-on help entering your travel and non-travel expense reports in the system.


Register to attend a training session to learn how to use the system.